Refund Policy

We want you to be happy with what you buy. Because we sell both digital software and physical goods, the terms differ. To request a refund, email hello@allyourdreams.org with your order number.

Software (plugins & digital goods)

Digital products are delivered instantly with a license key, so all sales are generally final. As a courtesy, we may offer a refund within [14] days of purchase if:

• the Plugin will not install or run and we cannot resolve the problem with you, or
• you have not activated or downloaded the Plugin.

Once a license key has been activated, we may decline a refund. We do not refund because a Plugin is not what you expected — please use any demo and the product page before buying.

Physical goods (board games & merch)

You may return unused physical items in their original condition within [30] days of delivery. To start a return, email us for instructions. Unless the item arrived damaged or incorrect, return shipping is the customer's responsibility.

• Damaged or wrong item? Email us within [7] days with a photo and we'll make it right at no cost to you.
• Refunds are issued to your original payment method once we receive and inspect the return.

Processing

Approved refunds are processed through our payment provider and typically appear within 5–10 business days, depending on your bank.

Statutory rights

Nothing here limits any refund or cancellation rights you have by law in your country (for example, EU/UK consumer rights).